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Infoblox Data Subprocessor’s List

Infoblox Subprocessors as of 12/7/2023

SubprocessorPurposeData Elements ProcessedLocation of Processing
Applicable to Cloud Products (Blox One Threat Defense, Blox One DDI)
AWSCloud Hosting ServiceEndpoint IP address
MAC address
Host name
Userid in B1TD
DNS log data
USA (AWS
East Region)
OKTASecurity / Single-sign on
Okta is the identity
provider for SSO / SAML
supporting customer login
to Infoblox cloud products
First and last name
Title
Position
Employer
Contact information (company, e-mail, phone, address)
ID data
IP address
Connection data
Localization data
USA
Customer Support
Five9Call Center Software
Routes calls to Infoblox
customer support centers.
Call routing data
Recording of voice conversation (30days)
USA
NICE inContactCall Center Software
Routes calls to Infoblox
customer support centers.
Name
IP address
Geo location
Phone number
Company name
Online identifier
System information
Voice identification,
Call transcripts
USA
SalesforceSales and order
management and
customer relationship
management
System administrator / technical contact information for
customer support (name, work email, work phone
number, time zone)
USA
Atlassian Corp PlcJira software – Ticketing
System / RFEs
Jira is a tracking system for bugs and Requests for
Enhancements.
Employees first and last name
Email address
Phone number
Job title
Time zone
Customer data uploaded through support ticket
USA
Company Communication
GoogleProductivity applications,
Google Drive
Google Apps suite is used for documentation, meeting
notes, internal specs, architecture diagrams, that
includes product related personal data and personal data
of customer representatives
USA
MarketoSales, Marketing, and
Business Development /
Campaign Analysis
First and last name
Employer
Business role
Professional title
Contact information (e.g., email, phone, physical address)
Business network
Business experience
Business interests
Localization data
Device identification data
USA
MicrosoftOffice365 emailEmail may contain product related personal data and
personal data of customer representatives
USA
Outreach.ioSales Enablement PlatformFirst and last name
Title
Position
Employer
Contact information (company, email, phone, physical
business address)
ID data, such as email addresses, usernames, and phone
numbers
Professional life data
Localization or electronic connection data, such as IP
addresses and mobile device IDs
USA

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